Shipping and Delivery Policy
آخر تحديث: يوليو 2026
At CLABIANE, we are committed to delivering your orders safely and efficiently through trusted shipping partners, ensuring that products arrive in excellent condition.
1. Shipping Coverage
We provide shipping services to:
- All governorates of the Arab Republic of Egypt.
- The State of Kuwait.
- Several Gulf Cooperation Council (GCC) countries, depending on the order destination and shipping availability.
If shipping is not available to a specific country, customers can contact customer service to check the possibility of delivery.
2. Shipping Companies
We rely on trusted shipping companies to ensure fast and secure delivery of orders, including:
- Local shipping companies within the Arab Republic of Egypt.
- DHL for international shipping to Kuwait and several Gulf countries.
3. Delivery Time
Delivery times vary depending on the country and city, and are usually as follows:
- Within Egypt: 2 to 5 business days.
- Kuwait and Gulf countries: 3 to 7 business days.
Delivery times may be extended during peak seasons, public holidays, or due to circumstances beyond our control or the control of the shipping company.
4. Shipping Fees
- Shipping fees are calculated at checkout based on the delivery location.
- The customer is responsible for shipping fees unless a free shipping offer is announced.
5. Payment
- Cash on Delivery (COD) is available for orders delivered within the Arab Republic of Egypt.
- Available payment methods for international orders may vary depending on the country and the store’s policy.
6. Order Processing
Orders are prepared after confirmation and handed over to the shipping company as soon as possible during official business days.
In the event of any unexpected delay, the customer will be contacted and informed of the order status.
7. Customer Responsibility
Please ensure that the following information is accurate when placing your order:
- Full name.
- Phone number.
- Detailed delivery address.
- City and area.
CLABIANE is not responsible for any delay or failure in delivery resulting from incorrect or incomplete information provided by the customer.
8. Delivery Delays or Failed Delivery
Delivery schedules may be affected by circumstances beyond our control, such as:
- Weather conditions.
- Public holidays.
- Customs procedures for international shipments.
- Logistical circumstances related to shipping companies.
In all cases, we will make every effort to monitor your order and keep you informed of its status.
9. Order Receipt
We recommend inspecting the shipment upon delivery. If there is visible damage to the package or you receive an incorrect product, please contact customer service as soon as possible and provide photos showing the issue, so we can process your request according to our Return and Exchange Policy.
10. Contact Us
If you have any inquiries regarding shipping or order tracking, you can contact us through:
Email: info@clabianemea.com
Phone: +965 6092 5762
At CLABIANE, we are committed to providing a reliable and fast shipping experience, ensuring that all original products reach you in the best possible condition.
