سياسة الاسترجاع والاستبدال
آخر تحديث: يوليو 2026
At CLABIANE, we strive to provide a reliable shopping experience and authentic products that meet the highest quality standards. If you experience any issue with your order, You can benefit from our Return and Exchange Policy according to the following terms and conditions.
First: Return or Exchange Request Period
Customers can submit a return or exchange request within 14 days from the date of receiving the order, Subject to the terms and conditions outlined in this policy.
Second: Cases Eligible for Return or Exchange
Return or exchange requests may be accepted in the following cases:
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Receiving a damaged product or a product with a manufacturing defect.
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Receiving a product that is different from the one ordered.
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An error in the order caused by CLABIANE.
Customers must contact our customer service team and provide clear photos of the product and its packaging condition within the specified period.
Third: Cases Not Eligible for Return or Exchange
To ensure quality, hygiene, and safety standards, Return or exchange requests cannot be accepted in the following cases:
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If the product has been opened or used.
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If the product has been damaged due to misuse or improper storage.
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If the product is not in its original condition or if the packaging or any included accessories are missing.
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If the return request is submitted after the specified period has expired.
Fourth: Shipping Fees
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The customer is responsible for return or exchange shipping fees in cases where the issue is not caused by CLABIANE.
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CLABIANE will cover all shipping fees if the product is damaged, or different from the product that was ordered, or if the error was caused by the store.
Fifth: Steps to Submit a Return or Exchange Request
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Contact customer service within the specified period.
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Provide the order number and the reason for the return or exchange.
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Provide clear photos of the product when required.
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After reviewing the request, We will contact you to inform you of the appropriate next steps.
Sixth: Refunds
After receiving and inspecting the product and confirming that it meets the return requirements, The refund or exchange process will be completed according to the available payment method and the procedures approved by CLABIANE.
The time required to complete the refund process may vary depending on the payment method and the relevant banking or logistical procedures.
Seventh: Contact Us
If you need assistance or have any inquiries regarding our Return and Exchange Policy, You can contact us through:
Email: info@clabianemea.com
Phone: +965 6092 5762
CLABIANE is committed to providing authentic products and exceptional customer service, We always strive to resolve any issue as quickly as possible to ensure our customers’ satisfaction.
